Contact LabCharge Support

We’re here to help! Whether you have a question about your order, need help with your purifier, or just want to speak with a real person — our support team is only a click away.

How to Reach Us

Phone Support: (877) 902- 4274
Email: hello@labcharge.com
Live Chat: Available directly on our website (look for the chat icon in the corner).
Callback Request: Don’t want to wait on hold? Submit your number and we’ll call you back at a convenient time.

Support Hours

Our customer service team is available:

Monday – Sunday: 9:00 AM – 6:00 PM (CST)
Closed on major holidays.

Quick Answers

How do I make a return or warranty claim?
Visit our Returns & Warranty Pages for step-by-step instructions.
How fast will you respond?
We typically reply to emails within 24 hours (weekdays) and even faster on live chat.

California Residents Notice: Air purifiers displayed on this website are not CARB-certified and do not meet California’s electrical safety and ozone emission requirements. Sales and shipments to California addresses are prohibited. By using this website and placing an order, you confirm that you do not reside in California and that your shipping address is outside of California. Learn more here. Health & Safety Disclaimer: This product is designed to release negative ions to help improve air freshness. It is not a medical device and does not claim to prevent, treat, or cure any disease, including cancer or any other medical condition. This product has not been evaluated by the Food and Drug Administration (FDA) and is not intended to diagnose, treat, cure, or prevent any disease. Individuals with respiratory conditions, sensitivities, or other health concerns should consult with a healthcare professional before use. By using this website and purchasing this product, you acknowledge and accept that you are using this product at your own discretion and risk. The manufacturer and seller make no medical claims and are not liable for any health issues, including but not limited to cancer, arising from the use or misuse of this product. This product has also been tested by an independent PPE-certified laboratory and confirmed to emit ozone at a level of 0.05 parts per million (ppm), which complies with the FDA’s accepted safety limit for indoor consumer products.

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