FAQ

Ionic Air Purifier: Frequently Asked Questions

We've compiled answers to some of the most common questions about our Ionic Air Purifier. If you don't find the information you're looking for here, please don't hesitate to contact our friendly customer support team.

General Questions:

Q: How long should I run the Ionic Air Purifier?
A: We recommend keeping it running 24/7 for the first 6 weeks to maximize its effectiveness. After that, you can run it 2-4 hours per day or as needed.

Q: Can I use any liquids or oils in the Ionic Air Purifier?
A: No. The Ionic Air Purifier is designed for air purification only and does not accept any liquids or oils.

Q: How does the warranty work?
A: Your 2-year manufacturer's warranty is automatically activated upon delivery of your Ionic Air Purifier. We no longer include physical warranty cards in the box to minimize contact and potential virus spread. You do not need to register your product or provide proof of purchase for warranty service.

Q: What area does the Ionic Air Purifier cover?
A: Each Ionic Air Purifier effectively covers 250 square feet. If you need to purify a larger area, you can use multiple units. For example, 4 units would cover 1,000 square feet.

Q: How long does the Ionic Air Purifier last?
A: With regular cleaning, the Ionic Air Purifier can last for an average of 5-7 years. We also offer a 2-year manufacturer's warranty for added peace of mind.

Q: What accessories are included with the Ionic Air Purifier?
A: Each Ionic Air Purifier comes with a USB cable and an AC wall plug, located under the unit's base. You can power it using either a wall outlet or a USB port.

Cleaning and Maintenance:

Q: How do I clean the Ionic Air Purifier?
A: Simply wipe the outside of the unit with a dry cloth every 4 weeks. The Ionic Air Purifier is filterless, so there are no filters to replace or maintain.

Operation and Performance:

Q: Is the Ionic Air Purifier noisy?
A: No, it operates at a very quiet 27-decibel noise level, making it virtually silent during use.

Q: Is the Ionic Air Purifier safe for pets and humans?
A: Yes, it is 100% safe for both pets and humans.

Q: Where can I use the Ionic Air Purifier?
A: The Ionic Air Purifier is safe and effective for use in homes, offices, schools, warehouses, and other indoor spaces.

Q: Is the Ionic Air Purifier effective in reducing pet odors?
A: Yes, it can help reduce pet odors by neutralizing airborne particles that cause smells.

Q: Does the Ionic Air Purifier need to be plugged in all the time?
A: Yes, it must be plugged in to operate.

Q: Does the Ionic Air Purifier require assembly?
A: No, it comes fully assembled and ready to use.

Q: Does the Ionic Air Purifier have filters that need replacing?
A: No, it is a filterless design, so there are no filters to replace.

Q: Do you offer phone support?
A: Yes, you can reach us at (877) 902-4274.

Q: How much does it cost to run the Ionic Air Purifier?
A: Each unit is energy-efficient and costs approximately $0.75 per year to operate.

Q: How long does shipping take?
A: Shipping typically takes 2-3 business days.

Q: How many negative ions does the Ionic Air Purifier produce?
A: It produces 8 million negative ions.

Q: Is the Ionic Air Purifier effective in reducing cat dander and pollens?
A: Yes, it is 100% effective in reducing cat dander and pollen.

Q: Does the Ionic Air Purifier improve the smell of the air?
A: Yes, it improves air quality and reduces odors, resulting in a fresher-smelling environment.

Q: What does the red light indicate?
A: The red light indicates that the machine is turned off.

Q: What does the blue or green light indicate?
A: The top LED will be illuminated either blue or green when the purifier is working.

Q: Does the Ionic Air Purifier kill mold particles?
A: Yes, it effectively kills mold particles.