At LabCharge, we want you to shop with complete confidence. If your purifier isn’t the perfect fit, our 30-Day Return Policy makes it easy to return or cancel your order.
Our 30-Day Return Policy
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You have 30 days from the date of delivery to return your LabCharge purifier for a refund.
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Products must be returned in their original condition with all accessories included.
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We never make the process difficult — just let us know, and we’ll guide you step by step.
How to Return or Cancel an Order
To Start a Return:
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Contact our support team at Hello@Labcharge.com.
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Provide your order number and reason for the return.
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We’ll email you a return instructions.
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Pack your purifier securely and ship it back to us.
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Once received and inspected, your refund will be processed.
To Cancel an Order:
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If your order hasn’t shipped yet, contact us immediately.
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If your order has already shipped, it will need to be processed as a return once delivered.
Refund Timelines
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Refunds are typically issued within 3–5 business days after we receive your returned item.
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Depending on your bank or payment provider, it may take an additional 3–7 business days for the funds to appear in your account.
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Refunds are always returned to the original payment method.
Frequently Asked Questions
Can I cancel my order before it ships?
Yes! If your order hasn’t left our warehouse, we can cancel it and issue a full refund. Contact us right away.
Do I pay for return shipping?
For returns, customers are responsible for return shipping costs.
How will I know when my refund is processed?
You’ll receive an email confirmation as soon as your refund is issued.
