REFUND AND RETURN POLICY

Updated 07/01/2024 - Return

For returned orders, a 25% restocking fee will be deducted from your refund. Due to regulatory guidelines, we cannot resell used or opened ionic air purifiers. We appreciate your understanding of our return policy.

For any returns, please note that you are responsible for arranging and shipping the return to our address.

LabCharge Returns

6115 FM 762 Road, Suite 1100 Richmond, Texas 77469

2-Year Warranty On Every Order. 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange as usual.

Additional Returnable Items:

- All Air Purifiers machines. 

- Filters

- Gift cards

- Downloadable software products

- Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

- Book with obvious signs of use

- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened

- Any item not in its original condition is damaged or missing parts for reasons not due to our error

- Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within 48 hours only.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first recheck your bank account.

Then contact your credit card company. It may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at  Hello@labcharge.com.

Sale items (if applicable)

Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

Exchanges 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Hello@LabCharge.com and send your item to  LabCharge.com, 5826 New Territory Blvd. , Suite #731, Sugar Land TX 77479, United States.

Gifts

If the item were marked as a gift when purchased and shipped directly to you, you’d receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and he will find out about your return.