My Air Purifier Isn’t Working—What Should I Do?

We’re here to help! If your unit isn’t performing as expected, let’s walk through a few quick steps to get things back on track.

✅ First, Let’s Troubleshoot:

  • Power Check: Our purifiers are not rechargeable. Be sure it’s plugged into a USB port or wall adapter—no charge, no action.

  • No Visible Effect? Place the unit in an open space with airflow. While results can take a few days, you should notice fresher air and less dust gradually.

  • No Light, No Sound? Try a different outlet or cable. Still unresponsive? Our team is standing by to help.

📸 Still Not Working?

Send us a quick photo or video of the issue. If your unit is defective, we’ll make it right—no hassle, no stress.