My Air Purifier Isn’t Working—What Should I Do?

If your Ionic Air Purifier isn’t turning on, making unusual noises, or not performing as expected, there are a few easy steps you can take to troubleshoot the issue.

 

🛠️ Troubleshooting Steps

Try the following before reaching out to customer support:

  • 🧼 Wipe down the unit. Use a dry cloth to remove any dust or debris from the exterior, which may affect airflow or function.

  • 🔌 Unplug and rest. Disconnect the purifier from power for 2–3 hours to allow the internal components to reset.

  • 🔄 Plug back in and restart. Reconnect the unit and turn it on again to check for improvement.

  • 🔌 Use a different USB cable. Test the unit with another USB cable to rule out cord-related issues.

  • 🪑 Check the placement. Ensure the purifier is sitting on a flat, stable surface, as uneven positioning can cause unusual noise or vibration.

 

📩 Still Experiencing Issues?

If none of the above resolves the problem — whether the unit still won’t turn on, continues making unusual noise, or shows other signs of malfunction — we’re here to help.

Please record a short video showing the issue and send it to Hello@LabCharge.com. Be sure to include:

  • Your order number

  • A brief description of the problem

Our support team will review your case and provide the appropriate next steps, which may include a replacement if the unit is under warranty.

 

🕒 Customer Support Hours

Email: Hello@LabCharge.com
Support Hours: Monday to Friday, 8:00 AM – 5:00 PM (CST)