Why Am I Being Charged for Shipping and a Restocking Fee?

We believe in transparency—here’s what you need to know about our return process.

📦 Understanding Our Policy:

If a unit is returned due to personal preference or reasons unrelated to product performance, a 25% restocking fee is applied. This covers inspection, handling, and repackaging.
If you’re requesting a replacement without a confirmed defect, a shipping fee may apply.

🛡️ No Fees If It’s Our Fault:

If your product is defective or damaged in transit, we’ll cover all shipping and restocking costs—guaranteed.

📩 Before sending anything back, please reach out. We’ll review your case and offer a solution that makes sense for you.

California Residents Notice: Air purifiers displayed on this website are not CARB-certified and do not meet California’s electrical safety and ozone emission requirements. Sales and shipments to California addresses are prohibited. By using this website and placing an order, you confirm that you do not reside in California and that your shipping address is outside of California. Learn more here. Health & Safety Disclaimer: This product is designed to release negative ions to help improve air freshness. It is not a medical device and does not claim to prevent, treat, or cure any disease, including cancer or any other medical condition. This product has not been evaluated by the Food and Drug Administration (FDA) and is not intended to diagnose, treat, cure, or prevent any disease. Individuals with respiratory conditions, sensitivities, or other health concerns should consult with a healthcare professional before use. By using this website and purchasing this product, you acknowledge and accept that you are using this product at your own discretion and risk. The manufacturer and seller make no medical claims and are not liable for any health issues, including but not limited to cancer, arising from the use or misuse of this product. This product has also been tested by an independent PPE-certified laboratory and confirmed to emit ozone at a level of 0.05 parts per million (ppm), which complies with the FDA’s accepted safety limit for indoor consumer products.

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