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FAQ - HELP CENTER

How long do I have to run the ionic?

We recommend to keep it running 24/7 for the first 6 weeks. after that you can run it 4-6 hours per day or as you need it.

Can I use mineral oils in it?

No. You can not use any kind of liquids in it. It's an air purifiers machine. It does not accept any kind of oils or liquids.

Where can I find my warranty? 

Since Covid-19 started, we stop sending warranty cards inside the order's box. We are working hard to minimize the number of hands that touch the boxes to slow down the spreading of the virus. The minute UPS, USPS, or FedEx delivers your box, the warranty will be activated on our system, its a 100% automatic. We will not ask you for proof of warranty or any other form of paper. We understand you and we trust your word and our system. 

Where can I find the instructions? 

Simply Click Here

How many Square Feet the Ionic cover? 

250 square feet. 

How many Ionic Do I need? 

Each Ionic Air Purifier will cover 250 square feet. If you have an are of 1000 Square Feet, then we recommend you have 4 of them. If your area is about 1500 square feet, then you will need 6 ionic air purifiers...etc. 

How long do they last?

5-7 yearson average if you clean them regularly. We offer a 2-year manufacture warranty on each Ionic Air Purifiers 

Do I have to buy a Cable and/or a Plug? 

No you do not have to buy anything. Each Ionic come with a USB cable and an AC wall plug. You can find them under the unit by removing the base. Also you can plug them to any wall or to a USB port to run them.   

How do I clean the Ionic Air Purifier? 

Simply wipe the outside with a dry cloth once every 4 weeks. that's all you have to do.  We call it  filterless since the filter itself does not require any maintenance.

Is it quiet? 

Yes. 100% quite. run at 27 decibel noise level. You can not hear it unless you bring it close to your ears. 

Is it safe for pets (like Dogs and Cats)?

Yes. 100% safe for pets and human. 

Is it good for living rooms?

Yes. for its safe for the entire house, office, school, warehouse, ....etc. 

Am I able to replace the UV lamp ? 

No. You can not replace it. its a chipset not a bulb. 

How to track my order? 

As soon as we fulfil your order 12-18 hours after you place it, we will send you an email with a UPS/USPS tracking number. All you have to do is click on the tracking number, and it will take you to the tracking page.

In Case You Have Questions, Concerns, Or Need A Friend Talk To, Don't Hesitate To Email Us At Hello@Labcharge.Com

How much is shipping? 

Shipping is always FREE.

Where are you ship from? 

Houston Texas.

We have a warehouse in Houston Texas and also we have another one in sugar land Texas.

We ship to almost every country in the world except for the following countries: [ Afghanistan, Argentina, Bahrain, Bangladesh, Bhutan, Bosnia And Herzegovina, Brunei, China, Cook Islands, Cuba, Faroe Islands, Fiji, French Polynesia, Georgia, Guadeloupe, Guatemala, Hong Kong, Kazakhstan, Kenya, Kuwait, Kyrgyzstan, Lebanon, Lesotho, Liberia, Libyan Arab Jamahiriya, Lithuania, Macao, Macedonia, Republic Of, Madagascar, Mongolia, Myanmar, Norfolk Island, Oman, Pakistan, Peru, Saudi Arabia, Sri Lanka, Syria, United Arab Emirates].

Unfortunately, due to shipping methods, customs/ trade regulations, or our shipping capabilities, we do not ship to these countries. If you are from one of the above-listed countries, we would recommend using a shipping consolidator that specializes in shipping from the U.S to your country. 

Which carrier do you ship with? 

We ship with UPS mainly, but sometimes USPS (2-day Priority) has a faster route for certain states. Our system always picks up a quicker way, regardless.

When will my order ship? 

Please note that it takes about 10-14 hours to process your order. Regardless of the shipping method selected at checkout.

We are working 6 days a week, off Sundays. 

****During Holiday Sales and Promotions orders may take up to 2-3 Business Days for our warehouse to process and ship your order****

How long does shipping take?

Our hours of operation for shipping are Monday through Friday, 8 a.m. to 5 p.m., excluding most weekends and major USA holidays. Orders will ship the same day.

Please note that during our restocks, new releases & promotions, there can be an additional 1-2 business days of processing time! Transit time will vary based on a few conditions, but is not limited to:

 The total distance between us and you.

 Whether your parcel is a domestic (USA) or international shipment.

 What delivery method you select.

 In most cases orders by UPS/USPS will deliver within 2-3 business days.

I couldn't find the answer I'm looking for, what do I do now?

Please send us an email! Our team is happy to help with any questions you may have! Please send us your name, LAB CHARGE order number, and your question or concern to support@labcharge.com, or please call us at (877) 902-4274. The hours of operation for customer service are Monday through Friday 9 a.m. to 5 p.m. (CST, Texas time), excluding weekends and major holidays. Our customer service team will do their best to respond as quickly as possible, however, please allow 24-48 hours to receive a response.  

Do you offer a warranty? 

Yes. We are so confident that you will love our products that w e have a 100% Customer Satisfaction Guarantee and a Life Time Warranty on any manufacture defects. In Case You Have Questions, Concerns, Or Need A Friend Talk To, Don't Hesitate To Email Us At Hello@Labcharge.Com

How do I return my order?

Simply send us an email to HELLO@LABCHARGE.COM  Someone will respond by issuing a ticket number for you.

What about damaged items?

If you have a damaged item please Contact Us with a Description and Videos/Photos of the damages to your order and we will get the issue resolved. 

What is CADR? 

Clean Air Delivery Rate is a figure of merit that is the measurement by cubic feet per minute of air that has had all the particles of a given size distribution removed.

What is PM2.5? 

PM2. 5 refers to particles that have diameter less than 2.5 micrometers (more than 100 times thinner than a human hair) and remain suspended for longer. These particles are formed as a result of burning fuel and chemical reactions that take place in the atmosphere.

How often do you have to replace the filter?

Depending on your air purifier model Soft, We recommended to replace it once every 6 weeks or as needed. 

Wholesale orders

We are glad to hear that you are interested in bulk ordering our products. Please use our contact us page to send us more details on bulk pricing. Let us know which products you are interested in, the quantities that you would like to order, and your sales plan and we will get back to you shortly. You will receive a response within one business day. 

Affiliate marketing

Please, send us an email to: HELLO@LABCHARGE.COM to learn more about our Affiliate Marketing opportunities.


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